Question 1

Is my data safe?

Accepted Answer

Yes. All processing happens in your browser. Your files are never uploaded to any server. We have zero access to your images or videos.

Question 2

What does 'zero quality loss' mean?

Accepted Answer

We remove metadata bytes surgically without re-encoding the file. The pixel and video data is never touched. Your output is bit-for-bit identical to the input, minus the metadata.

Question 3

What happens when my trial ends?

Accepted Answer

After 14 days your card is charged $9/month and your Pro access continues automatically. If you cancel before the trial ends, you pay nothing. You can cancel anytime from your account page.

Question 4

What happens when I hit the free limit?

Accepted Answer

Everyone gets 2 free photo cleanings per day without an account. When you hit the limit, you can start your 14-day trial to get unlimited. The free counter resets at midnight UTC.

Question 5

What AI video tools do you detect?

Accepted Answer

Sora, Runway, Pika, Kling, Hailuo, Luma Dream Machine, Stable Video Diffusion, AnimateDiff, and more. We check both metadata signatures and known software strings embedded in the file.

Question 6

Can I cancel anytime?

Accepted Answer

Yes. Cancel during the 14-day trial and you won't be charged anything. Cancel after that from your account page at any time.

Question 7

What's the difference between Pro and Full Access?

Accepted Answer

Pro ($9/mo) gives you unlimited photo cleaning and 10 videos/day. Full Access ($19/mo) adds unlimited video cleaning, ideal if you process video content regularly.

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